At thexrovaprfrozio, we are committed to delivering exceptional web development services that meet and exceed your expectations. This Return Policy outlines our refund and cancellation terms for our website development services. We encourage you to read this policy carefully before engaging our services.
Our web development services are custom, creative services tailored specifically to each client's unique requirements. Once work has commenced, significant time, resources, and expertise are invested in your project. Due to the bespoke nature of our services, standard return policies applicable to physical products do not apply in the same manner.
All projects require a deposit before work begins. This deposit typically represents 50% of the total project cost and is non-refundable once work has commenced. The deposit covers initial planning, research, resource allocation, and the beginning stages of design and development. By paying the deposit, you acknowledge that work will begin and resources will be dedicated to your project.
If you decide to cancel your project, the following terms apply based on the project stage:
If you cancel your project before any work has commenced, you may receive a full refund of your deposit minus a 10% administrative fee to cover initial consultation time and administrative costs.
If cancellation occurs during the design phase, the deposit is non-refundable as significant creative work and time have been invested. Any additional payments will be refunded proportionally based on work not yet completed, minus the deposit amount and costs already incurred.
If cancellation occurs during the development phase, you will be charged for all work completed up to the cancellation date, including design, development, and any third-party costs incurred. Any remaining balance from payments already made will be refunded after deducting completed work costs.
Once a project is completed and delivered, no refunds will be issued. Completion is defined as when the final version has been delivered and approved by you, or when the agreed-upon revision period has elapsed.
If you are eligible for a refund under this policy, please contact us in writing with your refund request. Include your project details, reason for cancellation, and any relevant documentation. We will review your request and respond within 7 business days. Approved refunds will be processed within 14 business days and returned via the original payment method.
Each package includes a specific number of revision rounds as outlined in your project agreement. These revisions allow you to request changes to the design and functionality within the agreed scope. Additional revisions beyond the included amount will incur extra charges at our standard hourly rate. Revisions do not constitute grounds for refunds or cancellations.
We stand behind the quality of our work. If the delivered website does not meet the specifications outlined in the project agreement due to our error or oversight, we will make necessary corrections at no additional cost. This guarantee applies only to work that was explicitly agreed upon in the project scope and does not cover:
To ensure project success and avoid disputes, clients are expected to:
Delays or issues arising from failure to meet these responsibilities are not grounds for refunds or project cancellation without payment for completed work.
We are committed to resolving any concerns or disputes amicably. If you are dissatisfied with our services, please contact us immediately so we can address the issue. We will work with you in good faith to find a mutually acceptable solution. If a resolution cannot be reached through direct communication, we agree to participate in mediation before pursuing legal action.
Any costs paid to third parties on your behalf, such as premium plugins, stock images, domain registration, hosting fees, or specialized services, are non-refundable regardless of project cancellation. These costs will be itemized in your project invoice and are your responsibility.
For ongoing maintenance and support plans:
We shall not be liable for delays or inability to perform our services due to circumstances beyond our reasonable control, including natural disasters, government actions, internet or power failures, labor disputes, or other force majeure events. In such cases, project timelines may be extended, but no refunds will be issued for delays outside our control.
Final ownership of all website files, code, and deliverables transfers to you only upon receipt of full payment. Until full payment is received, thexrovaprfrozio retains all rights to the work product. Partial payments do not grant partial ownership or access to work-in-progress files.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. However, changes will not affect projects already underway, which will be governed by the policy in effect when the project agreement was signed.
If you have questions about this Return Policy, wish to cancel a project, or request a refund, please contact us:
thexrovaprfrozio
56 Twining Ave, Twickenham TW2 5LP, United Kingdom
Phone: +44 751 539 4057
Email: admin@thexrovaprfrozio.world
Note: This Return Policy is part of our Terms of Use and should be read in conjunction with those terms and your specific project agreement.